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Zendesk supports OAuth 2.0 for secure access to its support, ticketing, and customer service APIs. OAuth clients are created through the Zendesk Admin Center.

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Steps

  1. Log in to Zendesk Admin Center
    • In the left sidebar, click Apps and integrations
    • Select APIs
    • Open the OAuth clients tab
  2. Create an OAuth Client
    • Click Add OAuth client
    • Fill in:
      • Client Name: e.g., My Integration
      • Description: (optional)
      • Redirect URLs: Your OAuth callback URL
  3. Get Client ID and Client Secret
    • After saving, Zendesk will generate:
      • Client ID (Identifier)
      • Client Secret
    • Copy and store them securely
  4. Configure Redirect URI
    • Ensure your callback URL is listed in the OAuth client settings
    • No trailing slash, must use https
  5. Understanding Scopes
    • Zendesk does not provide a UI to configure scopes in the Admin Center
    • Scopes are requested at authorization time as part of the OAuth flow
    • Zendesk supports these OAuth scopes:
      • read — Read access to Zendesk resources
      • write — Create and update resources
      • delete — Delete resources
    • Permissions are also constrained by the user’s role (agent, admin, etc.)

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Key Details

  • Admin Center: https://{your-subdomain}.zendesk.com/admin
  • Auth Type: OAuth 2.0
  • Authorization URL: https://{your-subdomain}.zendesk.com/oauth/authorizations/new
  • Token URL: https://{your-subdomain}.zendesk.com/oauth/tokens
  • Base API URL: https://{your-subdomain}.zendesk.com/api/v2/
  • Credentials Location: Admin Center → Apps and integrations → APIs → OAuth clients
  • Available Scopes: read, write, delete
  • Note: Replace {your-subdomain} with your Zendesk account subdomain in all URLs